tag:blogger.com,1999:blog-5826254962738971743.post6801165872829428112..comments2023-05-22T10:13:36.244-04:00Comments on Lean Thinking: Back to Basics – Customer ValueLean Pathwayshttp://www.blogger.com/profile/14795711595732735181noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5826254962738971743.post-55494567215002230182014-06-02T12:59:24.523-04:002014-06-02T12:59:24.523-04:00Absolutely! The key to success becomes aligning th...Absolutely! The key to success becomes aligning the internal VOC to the external one. Alhttps://www.blogger.com/profile/15322554968770148110noreply@blogger.comtag:blogger.com,1999:blog-5826254962738971743.post-70248963385421995512014-05-28T15:54:18.390-04:002014-05-28T15:54:18.390-04:00Voice of the Customer (VOC) should always be the f...Voice of the Customer (VOC) should always be the first guiding principle of Lean. There is the external customer of the product or service (the one paying), and there is also the internal customer, the next step in the internal value chain of the product or service being constructed (the consumer of the output from the previous step in the value chain). Both voices need to be heard and acted upon.Anonymousnoreply@blogger.com