Monday, March 30, 2015

Reprise - How Do We Learn?

By Pascal Dennis

Used to be, we believed talent was God-given. Mozart, Einstein, Wayne Gretzky and other brilliant talents were born, not made.

Turns out we were wrong. The latest psycho-neural research suggests a different recipe. Talent is acquired by practicing in a certain way.

1. Deep practice -- slow, repetitive "stop & fix"

Turns out Aristotle was right 2300 years ago! We learn virtue by repetition.
Moreover, we learn best by stopping to fix problems that arise. (Sound familiar?)

2. Ignition -- signals in our environment telling us, "You can do this. Nothing is impossible!"

Ignition is about connecting with purpose -- then becoming super-charged by a supportive environment

3. Sensei/mentorship

A good sensei is one who has mastered the "coaching kata" through diligent practice and reflection over many years.

Here are a few of the implications:
  • We can turbo-charge learning -- there's a recipe to talent
  • Hiding problems makes learning impossible
  • Culture is indeed, as Lou Gerstner intuited, everything...
  • Organizations without senseis will get out-learned -- and ultimately, out-earned.
I'll let you noodle on others...

Best,

Pascal


Thursday, March 26, 2015

Reprise - Gary Kasparov & the Breakfast of Champions

By Pascal Dennis

Chess is arguably our greatest strategy game. More books have been written about than for all other games combined.

Chess has enriched our language with words like checkmate, stalemate, opening phase, end game, and gambit.

Chess has such a strong hold on the human mind that chess champions are notoriously eccentric. (Check out the recent, excellent documentary called ‘Bobby Fischer vs. The Rest of the World’)

Gary Kasparov, the greatest chess player of them all, is the exception to the chess eccentric rule. Kasparov is happily married, and a successful entrepreneur and author.

(After retiring in 2005, he devoted himself to confronting corruption in Vladimir Putin's regime. Things are so bad now in Russia that he has had to leave.)

Kasparov’s book about chess and business strategy is especially interesting [How Life Imitates Chess: Making the Right Moves - from the Board to the Boardroom.]

“What makes a champion?” Kasparov asks.

His answer: Frequent, frank, even ruthless, reflection and self-assessment.

Think of elite performers like Steve Jobs, Jack Welch, Michael Jordan, Jack Nicklaus, Tiger Woods (pre-implosion), Yoyo Ma, and Yitzhak Perlman. We see the same pattern, no?

What's this got to do with you?

The Lean Business System is about elite performance. It's best practitioners ruthlessly self-assess, and adjust based on what they see.

Our improvement kata - tip of the hat to my pal, Mike Rother, is our driving force.

At Lean Pathways we call it Four-Step-Problem-Solving, which we teach through on site coaching, books [Pascal’s Amazon page] and other teaching aids [Brain Booster Pocket Cards].

But it's all about reflection - the Breakfast of Champions.

More about Kasparov in future blogs.

Cheers,

Pascal


Monday, March 23, 2015

Social Media & the Lean Business System -- Risks & Opportunities

By Pascal Dennis

Facebook, LinkedIn, Twitter, YouTube, the latest cell phone apps – what’s it all mean for Lean thinkers?

Seems to me social media represent a powerful new learning channel -- provided we keep the fundamentals in mind.

Yokoten -- means shared, lateral, experiential learning.

We learn by doing -- not by browsing.

If we spend too much time at our screens -- we sacrifice depth.

Depth of understanding requires action followed by reflection -- away from your screen.

Use the screen to supplement your knowledge.

Then turn the damned thing off and get to the gemba, where you must practice, practice, practice.

Social media are marvelous, helpful and, oh, so seductive. Used properly, they're a boon.

But they're no substitute for experience, for the school of hard knocks, of growth & learning.

Regards,

Pascal


Thursday, March 19, 2015

Greece, Toyota and the Importance of Basic Standards – part 3

By Pascal Dennis

So Greece and the EU have ‘kicked the can down the street’, buying a few more months till the inevitable next showdown.

Alexis Tsipras, leader of Greece's governing far-left Syriza party, and Finance Minister, Yanis Varoufakis received a four-month bail-out extension on February 20.

Still cut off from financial markets. Athens needs to deliver detailed plans to get new loans. In effect, Syriza capitulated in the face of a united EU front led by German Finance Minister Wolfgang Schäuble.

Varoufakis, an economics professor at University of Texas at Austin specializes in game theory. Seems he made some bad mistakes. Negotiations with the EU, reportedly got off to a very bad start. Varoufakis arrived late to the crucial first meeting with Schauble, shirt-hanging out and full of attitude.

In doing so, he was mirroring Tsipras, who recently told The New York Times, “I think one thing people appreciate In the Syriza party and me, is that we haven’t assumed this mentality of establishment parties, with specific ways to dress, to act.”

The message to Schauble et al was clear, “We don’t accept your standards.” The EU, reading the situation, responded by closing ranks, no doubt thinking, “If Syriza doesn’t respect our standards of dress and behavior, neither will they respect our financial and political standards.”

Thus, the negotiations ended badly for the Greeks, who remain utterly depending on united, and now hostile creditors. Perhaps next time, Varoufakis will show up on time, and with his shirt tucked in.

The whole episode reminded me of supplier qualification visits on behalf of our old Toyota Cambridge factory. I was lucky enough to accompany senior Toyota senseis and gain some small understanding in their thinking.

Inevitably, the supplier would be ready with a ‘dog and pony’ show, comprising glossy videos and PowerPoints, followed by a carefully scripted factory tour - which our Toyota senseis would inevitably avoid!

Instead, we went directly to the factory floor. What did we look for? Seemingly unimportant things, like the condition of fire extinguisher and other ‘minor’ safety items. Why were these important?

With time, I came to the following realization: If the prospective supplier can’t meet basic fire safety standards, how can they meet the severe standards underlying manufacturing excellence? Fire safety standards are a trip wire, if you will, an embedded test.

Similarly, Politeness, the most basic of the Great Virtues, is also their prerequisite. Politeness is pure form and initially may be devoid of content. Raising your children entails teaching them the forms of politeness, even though they’re ornery insider.

With time, higher virtues like Temperance, Humility, Empathy, Justice fill the form. For this reason, Politeness is a core Lean Pathways standard. If a prospective LPI client, market partner or team member is rude to the waiter, do we want to work with them?

Back to the Greek debt-crisis, Varoufakis’ and Tsipras’ rejection of their EU colleagues core standards was not only rude, but also an expensive blunder. They lost the negotiations, and even worse, they’ve likely lost any remaining good will and trust.

Their EU colleagues likely view them as follows, “Tsipras and Varoufakis are rude and inexperienced bozos who cannot be trusted.”

For our Toyota Cambridge factory, if you couldn’t meet basic standards, you were not Toyota material.

Are the EU and Germany coming to a similar understanding with respect to Greece?

Best regards,

Pascal



Monday, March 16, 2015

Greece Again, part 2

By Pascal Dennis

Picking up on my earlier blog, here’s a personal story that may shed some light on Greece’s current condition.

My Aussie cousin, Chris, runs a department store in Melbourne. He’s a splendid bloke – three kids, fine wife, and a proud Aussie.

Our granddads, Stavros and Nikos, were brothers. One brother went west to North America, the other southeast through the Suez Canal to Oz.

“How did they decide which way to go?,” I asked Chris. “I think they just flipped coin, mate,” he replied. But for a coin toss, we often joke, I’d have grown up in Melbourne, and he in Toronto!

Anyhow, Chris has a big heart, and a few years back offered to help a young relative who was living in Kastoria, Greece in his parents’ basement. The kid unemployed, like 50% of Greek youth.

Chris offered him a job in his department store, and lodging in Chris’ home till he got established.

“How many hours do I have to work?” the kid asked.

“Six days a week, up to ten hours a day for the first few years, till you learn the business. It gets easier after that.”

Chris takes up the story. “Then the phone goes silent, mate. ‘Did you say six days a week, ten hours a day?’, the kid says. ‘I can’t do that!’ And his parents agreed! So the kid is still living in their basement.”

The story is a microcosm, and is made worse by Greek parents’ inexplicable desire to ‘make life easy’ for their babies - with predicable results.

By contrast, life was hard for the Greeks who joined the great immigration waves of the early 1900’s, and after WWII. There was no work they would not take on.

Their achievements and contribution speak louder than words. “The Greeks of Melbourne are different than Greeks in Athens”, says Chris. In my experience, the same is true of the Greeks in Toronto, Chicago, and New York City. (I have family in each town.)

Don’t want to be misunderstood. There are many smart, capable and ambitious young Greeks. But those that can read the chessboard are skedaddling, as they have for centuries.

In Lean terms, Greece is the land of waste and variation, run by corrupt special interests including unions, protected industries, and an enormous, indolent Civil Service.

As a result, foundation stones like value, ‘customer in’, standardized work, visual management and respect for people are missing. It’s a damned shame. Greece could be Denmark. (In fact, it’s a shame Greece can’t outsource governance to the Danes!)

Sometimes things fall apart, and there’s nothing you can do.

Best regards,

Pascal


Thursday, March 12, 2015

Greece Again, part 1

By Pascal Dennis

Greece is all over the news again. As our readers may know, I’m of Greek descent and proud of it. My grandfather, Pascali, emigrated to America on Jan 10, 1921.

He came through Ellis Island, like millions of others, and made a life for himself in Cincinnati, where we still have family. My grandfather’s name is recorded on the splendid Ellis Island memorial wall overlooking the New York city skyline. His ship’s manifest is prominently framed in my office.

People ask me, “What do you make of Greece’s problems?”

I’m not sanguine about the country’s future, to be frank. In my experience, Greece is a land of waste and corruption, run by special interests including the bureaucracy, protected industries, and public and private sector unions.

Famously, it’s cheaper to transport an apartment full of furniture from Athens to Brussels, than two blocks within Athens. The ports of Piraeus and Thessaloniki, which should be cash cows, until recently generated very little revenue for a cash-starved government.

In 2012 the Chinese government signed a 35 year lease half of the Piraeus docks. The turnaround is remarkable.

These stories reflect the kinds of reforms the EU is insisting upon, and the Greek government has been resisting. Without them, Greece is ungovernable and will continue to lose its best and brightest to the west, as it has for centuries.

Here’s a relevant piece from my most recent travel book, describing my lunch with a brilliant Greek doctor and researcher. (read it here!)

Best regards,

Pascal


Monday, March 9, 2015

Reprise - How Do We Change Our Thinking?

By Pascal Dennis

We live in difficult times. Organizations around the world can't seem to do what they're trying to do.


America, our management lodestar for most of the 20th century, is struggling with seemingly intractable economic & political difficulties. Europe is doing even worse.

In spite of everything, I believe things are going to be okay. America, Europe and the world will muddle through.

Over time, I believe we'll resume the path of continuous improvement in health, freedom & prosperity.

How do we accelerate this process?

Many of our current problems are the result of dysfunctional mental models.

Here are a few of the most debilitating:
  • Top down, instead of bottom-up
    • Leaders believe that they & they alone are qualified to identify & lead needed improvement efforts.
    • "What can we learn from front-line team members?"
  • Initiative-fever
    • "To improve, we need to launch a bunch of new Initiatives! Wait, we'll need an Initiative Tsar!"
  • We can manage all our 'Initiatives' from a distance, by the 'numbers'.
    • "We don't have to go see. We don't have to get our hands dirty. You know, we don't even have to know that much about our business."

The result?

  • Disengaged, pathetic team members
    • "Ok, just tell us what to do..."
  • Wasted potential
    • "The problems & countermeasures are clear. Why doesn't our leadership ask us?"
  • Absence of focus
    • "Okay everybody, here's our list of 147 focus projects for 2012!"

Virtually all my books address these themes, across a variety of industries.

How do we change our thinking?

An esteemed sensei posed this question a long time ago.

It remains our key to the kingdom.

Cheers,

Pascal


Thursday, March 5, 2015

Reprise: Lean & Wakefulness

By Pascal Dennis

The Lean Business System, at heart, is about wakefulness.

Philosophers throughout the ages have argued that we are sleepers in a dream, that our grasp of what's actually happening is, at best, tenuous.


Many schools of philosophy and religion include exercises, prayer or meditation designed to "wake" the sleeper.

Lean tools like visual management, 5 S, standardized work, and pokayoke, are meant to jolt us out of our slumber.

"Hey, buddy wake up! There's a problem over here!"

Strategy Deployment, the application of the scientific method to our enterprise, is also about wakefulness.

Our Level 1, 2 and 3 check processes, for example, should be stand-up meetings in front of a board or wall that makes "hot spots" painfully clear.

"Holy cow, look at that! We should do something..."

My books (Getting the Right Things Done, Andy & Me, The Remedy) all entail the protagonists' gradual awakening.

Let me conclude with a mixed metaphor: In the kingdom of the blind, the one-eyed woman is queen.

Cheers,

Pascal


Monday, March 2, 2015

Reflections on Deploying Improvement Strategies

By Pascal Dennis

The new year is unfolding - time to deploy our improvement plans!

"Every day a little up…” an esteemed sensei taught me.


Doing so entails focusing your energy of the critical few improvement areas.

What will we emphasize in 2015?

What's holding us back? What's the root cause of each obstacle? What are the countermeasures?

Strategy is all about emphasis.

Failure modes are daunting. Here are some:
  1. Not understanding our current condition - hence, our remedies are ineffectual
  2. Not understanding root causes & jumping to countermeasures
  3. Not confirming cause & effect, before embarking on a difficult set of countermeasures
  4. Trying to do too much - not focusing
In my experience, if we "go see", get our hands dirty, and grasp our current condition, we have a chance to answer the above questions honestly.

And thus, we'll have a chance to improve.

Strategy is a never-ending game. Perfect execution is unlikely and, in any event, not the point.

The point is to continually deepen our grasp of our business, deploy improvement strategies each year, learn from what happens - so we keep getting better.

Keeps us young, keeps us relevant.

We learn from where we've been, and look to where we're going.

Cheers,

Pascal