How about a light snack? Will there be cookies? This shows how some people don't get going to the Gemba.
Well said. Go to Gemba means go with a purpose. It doesn't mean go to mill around, chat and eat cookies. Going with a purpose has three elements:Go SeeAsk WhyShow Respect.
A big failure of Leadership is their lack of Going to Gemba. By not going to Gemba and asking why, they really don't know and understand what is actually happenning. Makes it difficult to lead and coach your team.