One of the great ironies of our time is the performance gap between Health Care and the so-called Quick Service Restaurant (QSR) industry.
As anybody who has spent time in the "Waiting Room" will attest. Value-Added time is microscopically small in the former.
Indeed, Business Week has had a series of articles highlighting their achievements.
I grew up in a restaurant, so my heart goes out to people who make the best of slim profit margins, long hours of often difficult work.
Well done, QSR and please continue!
It's easy to make fun, but the best QSR organizations provide excellent value and reliable service, while respecting the customer.
Can Health Care say the same?