“We don’t do Lean for Business Results we do it to build capability”.
How many times have you heard that? I hear it a lot. And unfortunately the people who say it have got things twisted around a bit. Of course we implement Lean to achieve improved business results. It’s the way we achieve them that’s different.
Lastly, we need to achieve results and build capability in a way that’s consistent with the values of the organization. Showing respect for our people and challenging them to solve problems that stretch their capability. This way they are always growing and learning.
The problems our people work on need to drive improvement for the Customer, for the Employee and for the Organization.
When we look at business results, we’re not just looking at a narrow view of the organization financials; rather we need to take a broader view that encompasses all three areas.
Here’s an example of what I mean by business results:
So Lean is about business results and it’s about developing capability in people to solve problems to help achieve them.