More and more of our coaching work is in the wonderful world of Information Technology.
Creative, eccentric, and never dull folks, who take naturally to Lean fundamentals.
Great fun for us helping them translate visual management, Level 1/2/3 stand-up meetings, structured problem solving and Strategy Deployment into their world.
Here’s a fine article about the splendid redesign of the UK government’s website (gov.UK) [Here]
Seems key to puzzle was to connect directly and personally with - wait for it – the customer.
Turns out the folks who use actually use UK.gov didn’t want any of the claptrap the bureaucrats had been insisting on.
The more things change, the more they stay the same…
Best,
Pascal
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