Change is hard. Sustaining change, even harder.
We need an indomitable spirit -- which my senseis called "kaizen spirit"
Kaizen spirit comprises three things:
1. Cheerfulness -- the conviction that, no matter how tough things are today, tomorrow will be better.
In spite of everything, we'll keep improving and solve our most difficult problems.
2. Go see -- the desire to experience life first hand, to get out of the office and into the Gemba.
The willingness to work with front-line team members with humility and openness.
3. Get your hands dirty -- we roll up our sleeves and try stuff with our colleagues.
We practice our core techniques: problem solving, and pull in Lean tools as required.
We run experiments to prove cause and effect.
Then we lock in countermeasures with standardized work & visual management -- and share what we've learned.
Internal Kaizen Teams have a tough job – continuous improvement.
Change has no constituency, the status quo has many!
What keeps you going? Kaizen spirit.