Thursday, November 22, 2012

If Involvement is High, Pascal-san...

By Pascal Dennis

My old sensei, years ago, musing over a glass of bourbon.

"If team member involvement is high, Pascal-san, accidents, defects, lead time and cost are low. But if involvement is low..."

So it proved at our old Toyota plant. In fact, I proved it to myself through scatter plots and ANOVA.

(I long ago confessed to being a propeller-head)

Engaged employees is the Holy Grail in most endeavours.

The exception is, perhaps, monopolies or oligopolies, who for a time can run roughshod over their employees and customers.

But even "all-powerful" monopolies like the Soviet Union -- or the National Football League -- have their day of reckoning.

(A generation ago Major League Baseball was as dominant as the NFL is today.)

In any event, if we accept my sensei's premise, Job One of the leader is engaging team members.

Or, as my sensei put it, "How will you motivate team members, Pascal-san?"

I've been mulling that one over for decades.

Purists may cavil: "Leaders cannot motivate, only de-motivate."

I grant their point but it makes little difference to the practicing leader.

Formulate the question as you will.

The leader's job is to bring to life the following ideal:

Everybody feels that this is "my process, machine, team, production line, site, product, customer."

Everybody is fully alive and connected to everybody else.

To paraphrase W.B. Yeats, the best are full of passionate resolve.



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